The SQA book and website is dedicated to all those managers and developers who are overwhelmed with quality issues and who want to move forward to improve the valuable service they provide to their customers.

Prof. Dr. Claude Y Laporte

Prof. Claude Y Laporte is a Professor at the École de technologie supérieure (ETS) an engineering school of the Université du Québec network of institutions. He teaches graduate and undergraduate software engineering courses. He received his Master in Applied Sciences from the Electrical and Computer Engineering department of École Polytechnique de Montréal in 1986. In 1980, he received his Master in Physics (computerized instrumentation) from the Université de Montréal. He completed a Ph.D., under the supervision of Dr. J. Tisseau, Director of the National Engineering School of Brest (ENIB) of the Université de Bretagne Occidentale (UBO).

In 1989, he instigated the development of a software engineering center modeled on the Software Engineering Institute. This lead to the establishment of the Applied Software Engineering Center (ASEC) of the Computer Research Institute of Montreal (CRIM).

Between 1978 and 1991, he was professor at the Royal Military College (Saint-Jean), a Military university of the Department of National Defence. He was tasked in 1988, as a project manager, to lead the development of a graduate program in software engineering for the Department of National Defence.

From 1992 to 1999, he worked at Oerlikon Aerospace (now Rheinmetall Defence) as a senior analyst responsible to coordinate the development and deployment of software and systems engineering processes and management processes.

He participates, as an Affiliate of the Software Engineering Institute, to the project Improving Processes for Small Settings. He co-founded and chaired the Montréal Software Process Improvement Network (SPIN). SPINs are sponsored by the Software Engineering Institute. His interests include the development and deployment of software and systems engineering processes, process assessment, software quality and the management of technological changes.

He has been a member of the Ordre des ingénieurs du Québec (OIQ) (Corporation of Professional Engineers of the Province of Québec), IEEE Computer Society (IEEE), the International Council on Systems Engineering (INCOSE) and the Project Management Institute (PMI).

He was awarded an honorary doctorate by the Universidad de San Martin de Porres (Peru) in 2013.

He has been an invited professor at the French University of Brest (Université de Bretagne Occidentale) and at the Chiang Mai University of Thailand.

Prof. Dr.-Eng. Alain April

Prof. Alain April is full Professor of Software Engineering at ÉTS University in Montréal (Canada). His research interests include software quality assurance, software maintenance, machine learning, Big Data, cloud computing (i.e. AWS, Azure and Google Cloud), and IT process mapping/process conformity. With more than 30 years of practice in finance/banking, healthcare and telecommunications projects. Prof. April was a chapter editor of the Guide to Software Engineering Body of Knowledge (SWEBOK) chapters on software maintenance, configuration management and software quality.

Winner of the ISO award for higher education in standardization (in 2011), He is currently a Canadian representative on two ISO committees: wg9 -BigData and SC38 – cloud computing/distributed systems. He also published books on: Software Maintenance Management.