Process Assurance Audits: Lessons Learned

This presentation shows how process assurance audit revealed the strength and weaknesses of the project processes in a large Canadian telecommunications company.  0 View(s)  0.00 KBDownload

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Software Product Measurement for Supplier Evaluation

The quality of the services Batelco offers to its customers is more and more related to the quality of the software products and systems acquired. Real time services like IP and ecommerce will now be totally software dependant, real-time with a 7days 24hours-availability objective. We realize that software acquisitions in this area have to be […]

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Software Maintenance in a Service Level Agreement: Controlling the Customers Expectations

Software maintenance constitutes an important part of the total cost of the lifecycle of a software application. Some even argue this might be the most important fraction of the cost (50-80 % according to Tony Scott, 75% according to Rand P. Hall, 60% Freedman). The added value of software maintenance is often not perceived by […]

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Software Maintenance Productivity measurement: how to assess the readiness of your organization

Software maintenance constitutes an important part of the total cost of the lifecycle of software. Some even argue this is the most important fraction of the cost (50-80 percent according to Tony Scott [14], 75% according to Rand P. Hall [5]). The added value of software maintenance is often not fully understood by the customer […]

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Assessment Results using the Software Maintenance Maturity Model (S3m)

This S3m maintenance maturity assessment model is divided into four process domains containing 18 “Key Process Area”, each in turn containing “Roadmaps”. Roadmaps are bodies of knowledge containing recommended practices that are linked to one another. Using the S3m software maintenance maturity model, this paper describes the assessment process and results of an individual maintainer […]

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IT Process Conformance Measurement: A Sarbanes-Oxley Requirement

In 2006, the most important Canadian distributor and retailer of hardware products was faced with formalizing its internal processes in response to the requirements of the Sarbanes-Oxley Act. This publication is a follow-up information to our first paper on process conformance and audits. The software testing process and how conformance to the documented process was […]

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