|Create Date||January 23, 2018|
|Last Updated||January 23, 2018|
Maturity models assess the organization’s processes to determine their level of maturity and capability. There is an implicit assumption that a higher level of maturity (or more capability) leads to higher level of productivity and quality. Based on this assumption, maintenance organizations that implement a number of exemplary practices should show an improvement in both. In this article, we use data from a maintenance organization to verify this assumption. The introduction presents the challenges associated with the measurement of software maintenance productivity and quality. We then introduce our methodology, followed by an analysis of the data, and, finally, lessons learned and future work.