An Overview of Software Quality Concepts and Management Issues



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Create DateJanuary 23, 2018
Last UpdatedJanuary 23, 2018

This chapter introduces the generally accepted knowledge on software quality that has been included in the (SWEBOK) Software Engineering Body of Knowledge (ISOTR19759-05). One chapter of the SWEBOK is dedicated to software quality (Apr05). It argues that ethics play an important role in applying the quality models and the notions of cost of quality for software engineers. It also describes the minimal content required in a software quality assurance plan. Finally an overview of what to expect in the upcoming international standards on software quality requirements, which transcend the life cycle processes of all IT processes, is presented.


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I am full professor of Software Engineering at the University of Québec in Montréal, in its Software Engineering faculty. I have more than 30 years of Helthcare, Finance/Banking and Telecommunications IT industry experience, especially in Cloud Computing, Big Data, software acquisition, contracts, software quality assurance and business process management. I am more comfortable with open source, practical applications and technology transfer to industry.
Currently I concentrate on research projects. In the past I was the recipient of the ISO award for higher education in standardization in 2011, as well as the chair of the Software Engineering gratuate program and of the Software Engineering departement. I also published Software Engineering Books: Software Maintenance Improvement and Software Quality Assurance.